Say hello

Question, feedback, or something gone wrong with a booking? Our team in Dublin reads every message and answers in the order received.

When you'll hear back

• Live booking problems — within 2 hours, 8am to 10pm, seven days a week.
• Welfare or safety reports — same day, always. Email safety@pawpals.ie and the sitter's bookings are paused while we investigate.
• General questions and refunds — one working day.
• Press and partnerships — two working days.

If we get it wrong

Reply to your support thread with the word escalate and it goes straight to a founder rather than the support queue. If you're still unhappy after that, you can bring a complaint to the Competition and Consumer Protection Commission — we'll give you a written summary of the case to bring with you.

Postal address

Looking for how bookings, refunds and payments work? Read how PawPals works.